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FAQ
Find answers to common questions about our products, services, and policies.
Contact Us
If you have an issue or question that requires immediate assistance, you can chat live with a Customer Service representative by clicking the button below. Our team is available to assist you with orders, shipping inquiries, and any other perfume-related concerns you may have.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued. For any questions related to perfume delivery in Dubai, UAE, or GCC countries, we are happy to help!
Shopping Information
You can easily find your desired fragrance by browsing our product categories or using the search bar at the top of the page. You can search by perfume name, scent family, or brand.
Yes! You can save your favorite products to your wishlist by clicking the heart icon next to each product. This allows you to keep track of items you may want to purchase later.
Our website updates stock levels in real-time. If a product is out of stock, it will be marked as “Out of Stock”. You can also sign up to receive an email notification when the item becomes available again.
Yes, you can make a purchase without creating an account. Simply proceed to checkout as a guest, providing your shipping and payment information. However, creating an account allows you to track your order history and receive special offers.
Payment Information
We accept a variety of secure payment methods, including credit cards, PayPal, and Apple Pay for easy and secure transactions. We also offer Cash on Delivery (COD) in select regions for your convenience. Additionally, we provide flexible installment payment options through Tabby and Tamara, allowing you to pay for your purchase in easy, interest-free installments.
Yes, your payment information is encrypted and protected through SSL technology. We use secure payment gateways to ensure your transaction is safe and private.
Absolutely! You can enter your coupon code at checkout to receive a discount on your order. Please ensure the code is valid for the items in your cart and the applicable terms and conditions are met.
If your payment fails, you will be prompted to try a different payment method. Please check your payment details or contact your bank for further assistance. If the issue persists, reach out to us at support@7perfumes.com .
Order & Returns
We offer a 7-day return policy for unopened and unused products. To be eligible for a return, please contact our customer service within 7 days of receiving your order. Please refer to our Refund Policy for more details.
To return an item, please email support@7perfumes.com with your order number and reason for return. Our customer service team will provide you with return instructions.
Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the return reaches us safely.
We only accept exchanges for defective or damaged items. If you receive a defective product, please contact us at support@7perfumes.com for assistance.
Ordering from 7perfumes
To place an order, browse our website, add items to your cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order. You will receive a confirmation email once your order is successfully placed.
Yes, once your order has been processed and shipped, you will receive an email with tracking information. You can also track your order through your account if you created one during the checkout process.
If you wish to modify or cancel your order, please contact us immediately at support@7perfumes.com . We process orders quickly, so changes cannot be guaranteed once the order is confirmed.
If you receive the wrong or damaged item, please contact us within 7 days of receiving your order. Provide your order number and photos of the damaged product, and we will resolve the issue promptly.